Privacy policy
This Privacy Policy explains how VELLORA KNITWEAR (“we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit velloraknitwear.com, make a purchase, contact us or otherwise use our services.
We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
Information We Collect
When you visit our website, place an order or contact us, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment-related information
- Device and browser information
- IP address
- Website activity and interaction data
- Communications with our customer support team
Payment information is generally processed securely by our payment providers. We do not necessarily receive or store your complete payment card details.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Process payments, refunds and cancellations
- Communicate with you about your order
- Provide customer support
- Detect and prevent fraud or misuse
- Maintain, secure and improve our website
- Analyse website performance
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law or where you have provided the required consent
Shopify
Our online store is hosted using Shopify, which provides the e-commerce platform that enables us to offer our products and services online.
Shopify may process personal information in connection with your use of our store. Its handling of personal information is governed by its own privacy practices and applicable data protection laws.
Service Providers
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business, including:
- Shopify
- Payment processors
- Suppliers and fulfilment partners
- Shipping and logistics providers
- Customer support providers
- Analytics providers
- Fraud prevention and security services
- Advertising and marketing platforms
These providers may receive information necessary to perform their respective services.
International Data Transfers
Some of our service providers, suppliers and fulfilment partners may operate outside the United Kingdom.
As a result, personal information may be processed or transferred internationally.
Where required by applicable data protection law, appropriate safeguards will be used for international transfers of personal information.
Cookies
Our website may use cookies and similar technologies to:
- Provide essential website functionality
- Remember your preferences
- Maintain shopping cart functionality
- Understand how customers use our website
- Measure website performance
- Support advertising and marketing where permitted
Where required by law, non-essential cookies will only be used after obtaining the appropriate consent.
You may also manage cookies through your browser settings or any cookie controls provided on our website.
Analytics and Advertising
Where enabled, we may use third-party services such as Google, Meta and TikTok for analytics, advertising measurement and marketing purposes.
These services may process information about your interactions with our website in accordance with their respective privacy practices.
Where consent is legally required for such processing, these technologies should only be activated after the appropriate consent has been obtained.
Marketing Communications
Where permitted, we may send promotional emails or other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within the message or by contacting:
Legal Bases for Processing
Where UK GDPR applies, we may process personal information on one or more lawful bases, including:
- Performance of a contract
- Compliance with a legal obligation
- Our legitimate interests, where those interests do not override your rights
- Your consent, where consent is required
Where processing relies on consent, you may withdraw that consent at any time.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and tax records, resolving disputes and complying with legal obligations.
Your UK Data Protection Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing relies on consent
To exercise an applicable right, contact us at help@vellorakni.com.
You may also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).
Children's Privacy
Our services are not intended to knowingly collect personal information directly from children where parental or guardian consent would be legally required.
Data Security
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices or legal obligations.
The latest version will be published on our website.
Contact Us
For privacy-related questions or requests:
VELLORA KNITWEAR
Website: velloraknitwear.com
Email: help@vellorakni.com
Phone: +61 498 533 359
Operator: Srajdeep Bawa
Address: 67 Timberglade Dr, Noble Park North VIC 3174, Australia