Refund policy
At VELLORA KNITWEAR, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.
30-Day Return & Refund Request Period
You may contact us within 30 days of receiving your order to request a return or refund.
To start a request, please contact:
Please include:
- Your order number
- The email address used to place the order
- The reason for your request
- Clear photographs of the item where relevant, particularly if it is damaged, faulty or incorrect
Please do not send any item back before receiving return instructions from us.
Return Eligibility
To be eligible for a standard return, the item should generally be:
- In the same condition in which it was received
- Unworn and unused, except where reasonably necessary to inspect the item
- With original tags where applicable
- In its original packaging where reasonably possible
These requirements do not limit your statutory rights where an item is faulty, damaged, misdescribed or otherwise does not conform to the contract.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, faulty, incorrect or not as described, contact us at help@vellorakni.com as soon as reasonably possible.
We may request photographs or other information to help us assess the issue.
Where applicable, we will provide an appropriate remedy in accordance with your statutory consumer rights.
Physical Returns May Not Always Be Required
Depending on the circumstances of your request, VELLORA KNITWEAR may approve a refund without requiring the item to be physically returned.
If a return is required, our customer support team will provide the appropriate return instructions and return destination.
Please do not send products to our business address unless we have specifically instructed you to do so.
UK Consumer Cancellation Rights
If you are purchasing as a consumer in the United Kingdom, qualifying online purchases generally provide you with a statutory 14-day cancellation period beginning after you receive the goods, subject to applicable exceptions.
After notifying us of a qualifying cancellation, you will generally have a further 14 days to return the goods where a physical return is required.
These rights arise under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Your statutory rights are separate from our additional 30-day return and refund request policy.
Faulty Goods and UK Consumer Rights
Nothing in this policy limits your rights under the Consumer Rights Act 2015.
Goods supplied to UK consumers must meet applicable legal requirements, including being of satisfactory quality, fit for purpose and as described.
Where goods do not meet these requirements, statutory remedies may apply.
Refunds
Once your refund request has been reviewed and approved, the refund will normally be issued to the original payment method.
After we process a refund, your bank, card issuer or payment provider may require additional time to make the funds available.
This processing time is controlled by your payment provider and is outside our direct control.
Exchanges
If you would like a different size, colour or item, please contact us at help@vellorakni.com.
Availability cannot be guaranteed.
Where appropriate, our support team will explain the available exchange, replacement or refund options.
Non-Returnable Items
Certain products may be excluded from standard change-of-mind returns where permitted by law, including:
- Personalised or made-to-order products
- Items that cannot be returned for hygiene reasons after being unsealed, where legally applicable
- Gift cards or other products excluded by applicable law
These exclusions do not override your statutory rights if an item is faulty, damaged, incorrect or misdescribed.
Sale and Promotional Items
Unless otherwise stated, eligible sale or promotional products may be considered for return under this policy.
Any additional promotional conditions will be displayed at the time of purchase.
Contact Us
For return, refund or order-related enquiries, please contact:
VELLORA KNITWEAR
Website: velloraknitwear.com
Email: help@vellorakni.com
Phone: +61 498 533 359
Operator: Srajdeep Bawa
Address: 67 Timberglade Dr, Noble Park North VIC 3174, Australia