Terms of service
These Terms of Service govern your use of velloraknitwear.com and any purchases made from VELLORA KNITWEAR.
By accessing our website, placing an order or using our services, you agree to these Terms of Service and all applicable laws and regulations.
1. About VELLORA KNITWEAR
VELLORA KNITWEAR is an online retailer operated by:
Operator: Srajdeep Bawa
Address: 67 Timberglade Dr, Noble Park North VIC 3174, Australia
Email: help@vellorakni.com
Phone: +61 498 533 359
Website: velloraknitwear.com
Our online store is hosted using Shopify, which provides the e-commerce platform through which we offer our products and services.
2. Online Store Terms
By using our website, you confirm that you are legally capable of entering into a binding contract or have the necessary permission from a parent or legal guardian where required.
You must not use our website, products or services for any unlawful, fraudulent or unauthorised purpose.
3. Products and Product Information
We make reasonable efforts to display product descriptions, photographs, colours, sizes and other information accurately.
However, colours and appearance may vary depending on your device, display settings and lighting.
Products are subject to availability. We may modify or discontinue products where permitted by applicable law.
4. Prices and Payments
Product prices will be displayed on our website in the currency shown at the time of purchase.
Any applicable delivery charges, discounts or additional costs will be displayed during checkout where relevant.
Payment must be successfully authorised before an order can be processed.
5. Orders
After placing an order, you may receive an electronic confirmation containing your order information.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- Payment cannot be authorised
- A product is unavailable
- An obvious pricing or listing error has occurred
- We reasonably suspect fraudulent or unauthorised activity
If we cancel an order after payment has been collected, the applicable amount will be refunded.
6. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing times may occasionally be longer during periods of high demand, promotional events or public holidays.
7. Shipping and Delivery
Estimated delivery is generally 8–16 business days after dispatch.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delays may occasionally occur because of circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather or periods of unusually high demand.
Please refer to our Shipping Policy for further information.
8. Returns and Refunds
Customers may contact us within 30 days of receiving an order to request a return or refund in accordance with our Return & Refund Policy.
Depending on the circumstances, an approved refund may not require the product to be physically returned.
Please do not return products before receiving instructions from our customer support team.
9. UK Cancellation Rights
For qualifying online purchases, UK consumers generally have a statutory right to cancel their contract within 14 days after receiving the goods, subject to applicable exceptions.
These rights arise under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Nothing in these Terms limits your mandatory statutory consumer rights.
10. Faulty or Misdescribed Goods
Goods supplied to UK consumers must comply with applicable consumer protection legislation, including the Consumer Rights Act 2015.
If a product is faulty, damaged, not as described or otherwise does not conform to applicable statutory requirements, please contact:
11. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional conditions, including:
- Minimum order values
- Specific eligible products
- Limited promotional periods
- Single-use restrictions
Applicable conditions will be displayed with the relevant promotion where appropriate.
Promotional terms do not override mandatory consumer rights.
12. Gift Cards
Where gift cards or digital vouchers are offered, additional conditions may apply and will be displayed with the relevant product or offer.
Nothing in those conditions limits rights that cannot legally be excluded.
13. Accuracy of Website Information
We make reasonable efforts to ensure that information published on our website is accurate.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to pricing, product descriptions, promotions, delivery or availability.
Where permitted by law, we may correct these errors and update information.
14. Intellectual Property
Unless otherwise stated, original content created specifically for VELLORA KNITWEAR, including our branding, graphics, website text and design elements, is protected by applicable intellectual property laws.
Third-party trademarks, product names and intellectual property remain the property of their respective owners.
15. Third-Party Services
Our website may use third-party services for functions including:
- Payment processing
- Website hosting
- Shipping and fulfilment
- Analytics
- Advertising
- Customer communications
Third-party services may be subject to their own terms and privacy policies.
16. Prohibited Uses
You must not use our website to:
- Engage in unlawful or fraudulent activity
- Introduce malicious software
- Attempt unauthorised access to our systems
- Interfere with website security or functionality
- Infringe intellectual property or other legal rights
- Provide false or misleading information for fraudulent purposes
17. Limitation of Liability
Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
Nothing in these Terms affects statutory rights available to consumers under applicable law.
18. Privacy
Our handling of personal information is explained in our Privacy Policy.
Where applicable, personal information relating to UK customers will be handled in accordance with the UK GDPR and Data Protection Act 2018.
19. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our services, business practices or legal obligations.
The applicable version will be made available on our website.
20. Governing Law and Consumer Rights
These Terms are subject to applicable laws and mandatory consumer protections.
If you are purchasing as a consumer in the United Kingdom, nothing in these Terms deprives you of mandatory protections or legal rights available under applicable UK law.
Contact Us
For questions regarding these Terms of Service:
VELLORA KNITWEAR
Website: velloraknitwear.com
Email: help@vellorakni.com
Phone: +61 498 533 359
Operator: Srajdeep Bawa
Address: 67 Timberglade Dr, Noble Park North VIC 3174, Australia