Shipping policy
At VELLORA KNITWEAR, we aim to provide a clear and reliable delivery experience. This Shipping Policy explains our order processing times, estimated delivery periods and other important information regarding the shipment of your order.
Order Processing
Orders are normally processed within 1–3 business days after successful payment confirmation.
Business days do not include weekends or public holidays.
During periods of high demand, promotional events or public holidays, processing may occasionally take longer.
Estimated Delivery Time
After your order has been dispatched, estimated delivery is generally:
8–16 business days after dispatch
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays or unusually high order volumes.
International Fulfilment
VELLORA KNITWEAR may work with third-party suppliers and fulfilment partners located in different countries.
As a result, some products may be dispatched directly from international fulfilment centres.
If your order contains multiple products, items may occasionally be shipped separately and arrive in different packages.
Delivery Charges
Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase.
Where a free delivery promotion is offered, eligibility will be based on the conditions displayed on our website at the time of purchase.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation, as the carrier may need additional time to register and update the parcel within its system.
Incorrect or Incomplete Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us immediately at:
We will make reasonable efforts to update the address where possible, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.
Delayed Orders
Occasional delays may occur due to circumstances outside our reasonable control.
If your order has not arrived within the expected delivery period, please contact help@vellorakni.com and provide your order number.
Our customer support team will review the available shipment and tracking information.
Lost Packages
If tracking information indicates that a parcel may have been lost, or your order has not arrived within a reasonable period, please contact us.
We will investigate the shipment with the relevant carrier or fulfilment provider and provide an appropriate solution in accordance with applicable consumer law.
Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible at:
We may request clear photographs of the product and packaging to help us assess the issue and determine the appropriate solution.
Customs and Import Procedures
International shipments may be subject to customs processing or other import procedures depending on the origin and destination of the shipment.
Any applicable charges or obligations will be handled in accordance with the information presented during checkout and applicable law.
We will not intentionally impose undisclosed mandatory charges contrary to applicable consumer protection requirements.
UK Consumer Rights
Nothing in this Shipping Policy limits or excludes your statutory consumer rights.
UK customers may have protections under applicable legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact Us
For questions regarding shipping, tracking or delivery:
VELLORA KNITWEAR
Website: velloraknitwear.com
Email: help@vellorakni.com
Phone: +61 498 533 359
Operator: Srajdeep Bawa
Address: 67 Timberglade Dr, Noble Park North VIC 3174, Australia